AI Agents & Chatbots
Webhook-triggered AI agents that answer FAQ and support questions from your own knowledge base — with session memory and context awareness.
Available for new opportunities · Remote-ready
Turn manual tasks into smart automation
Helping businesses replace repetitive work with AI-powered workflows, custom agents, and scalable automations built for real-world operations.
AutomateWorkflows
IntegrateAI Agents
OptimizePerformance
Built with the tools you already use
What I do
Automation from strategy to interface
Four ways I help teams reclaim hours every week — from conversational AI agents to end-to-end pipeline automation.
Workflow Automation
Multi-step business processes automated end to end — lead pipelines, follow-up sequences, and data syncing that run without a human in the loop.
RAG Knowledge Bases
Retrieval-augmented systems with a self-updating vector knowledge base that re-indexes automatically whenever your source documents change.
API & Webhook Integration
Connecting the tools you already use — REST APIs, webhooks, and OAuth flows that pass data cleanly between platforms so nothing is re-entered by hand.
My toolstack
Tools I build with
The platforms, models, and services I use day to day to design, build, and ship automations.
Automation Platforms
n8n
Zapier
Make.com
GoHighLevel
AI & LLMs
Google Gemini
OpenAI (GPT)
Cohere (Embeddings)
OpenRouter
Claude (AI-assisted coding)
Data & Storage
Supabase (pgvector)
Airtable
Google Sheets
APIs & Integration
REST APIs
Webhooks
OAuth & API Keys
Languages
JavaScript
JSON
Cloud
Google Cloud
Selected work
Sample projects I've built
Real automations from my portfolio — each one built to remove a specific piece of repetitive manual work.
AI Agent · n8n
RAG-Powered Customer Support Agent
An AI support agent that instantly answers company policy and FAQ questions using retrieval-augmented generation — with a self-updating knowledge base that re-indexes vector embeddings whenever a source document changes in Google Drive.
- n8n
- Supabase (pgvector)
- Cohere
- Gemini 2.5 Flash
AI Agent · n8n
AI Messenger Support Agent
A reusable, webhook-triggered AI agent that answers FAQ-style customer questions on Facebook Messenger from a connected knowledge base — designed to drop into any business's FAQ data.
- n8n
- Google Gemini
- Webhooks
CRM · Zapier
AI-Powered CRM Lead Engagement Pipeline
A 5-stage sales pipeline (Ready to Start → No Response → Quoted → Approved → Paid & Closed) triggered by Asana task updates, with delayed multi-step follow-up sequences and AI-generated welcome messages for newly approved leads.
- Zapier
- Asana
- Gmail
- Google Drive
Lead Ops · Zapier
Automated Lead Enrichment & Routing
A lead qualification pipeline that enriches inbound form submissions via the Apollo API and auto-routes leads into High / Low priority tracks — with tailored team notifications and AI-drafted outreach emails.
- Zapier
- Apollo
- Google Sheets
- Slack
Content · Zapier
AI Content Repurposing Pipeline
Automates turning uploaded video content into transcriptions and blog posts using AI, then auto-publishes the finished content to Facebook Pages and LinkedIn.
- Zapier
- AI Transcription
- Content Generation
Data Sync · Make.com
Cross-Platform Financial Data Sync
An automated data pipeline connecting Asana task completions to Xero API calls, routing transaction data into Google Sheets and back into Asana as attachments — keeping finance and project systems in sync.
- Make.com
- Xero API
- Asana
- Google Sheets
8+Years professional experience
6Automation projects built
5Platform certifications
4Automation platforms
Where I've been
Experience & skills
8+ years across customer support, healthcare operations, and compliance review — the front-line experience that drives every automation I build.
Sept 2024 — Present
Customer Support Representative
Aventus LLC
Manage ~60–65 customer inquiries daily via Zendesk across Shopify and Samcart order systems — cancellations, refunds, order tracking, and product FAQs. This day-to-day exposure to high-volume, repetitive support workflows is the direct motivation behind my automation projects.
2021 — 2023
Healthcare Executive (Credentialing)
Omega Healthcare Management Inc.
Managed multi-step healthcare provider credentialing and verification processes requiring accuracy and strict compliance with documentation standards.
2017 — 2020
Healthcare Benefits Specialist
Sitel Philippines
Processed healthcare benefits enrollment for a major U.S. airline's workforce, handling high-volume, detail-critical data entry.
2015 — 2017
Fraud Analyst
ResultsCX
Reviewed flagged financial transactions against compliance and risk criteria, applying rule-based decision logic.
Verified skills
Certifications
Hands-on platform training across the tools I build with. Click any certificate to view it full size.
n8n
Zapier
Make.com
GoHighLevel
Prompt Engineering
About me
A support pro who automates the work he used to do by hand
I'm Pedro B. Legaspi II, a career-changing AI Automation Specialist based in Masbate City, Philippines. After 8+ years in customer support, healthcare operations, and compliance review, I now apply that front-line experience to building AI-powered workflow automation.
I have hands-on proficiency with n8n, Zapier, and Make.com, and use AI coding assistants like Claude to build and debug custom automation logic — a modern, AI-augmented approach.
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Remote-readyFull-time or part-time
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IT backgroundFast technical ramp-up
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AI-augmented devBuilds & debugs with Claude
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Process-mindedFrom compliance & ops